Privacy Policy

Data Controller

Souly Electric LTD
Company Number: 16448431
Email: info@soulyelectric.com
Phone: 020 7205 7330

Collected Personal Data

We may collect and process the following types of personal data when you interact with our website or services:

Contact details (name, email address, phone number, billing and delivery address)

Purchase details (orders, payment details, transaction history)

Account information (if you register or create an account with us)

Technical information (IP address, browser type, device information, cookies, and usage data)

Communications (messages, enquiries, or feedback you send us)

Purpose of collecting data

We collect personal data for the following purposes:

To process and deliver your orders

To provide customer service and handle enquiries

To manage your account and transactions

To send order confirmations, updates, or important service notifications

To improve our website, products, and services

To comply with legal and regulatory requirements

(With your consent) to send marketing communications, offers, or newsletters

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal data:

Contract – when processing is necessary to perform a contract with you (e.g., to process and deliver your order).

Legal obligation – when processing is necessary to comply with the law (e.g., tax, accounting, or regulatory requirements).

Legitimate interests – when processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden (e.g., improving our services, preventing fraud).

Consent – when you have given us clear permission (e.g., subscribing to newsletters or marketing communications).

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

Orders and transactions – kept for up to 6 years to comply with tax, accounting, and legal requirements.

Customer enquiries – retained for up to 2 years unless further retention is required for ongoing support or legal reasons.

Marketing data – retained until you withdraw consent or unsubscribe from communications.

Technical and website data – retained for a shorter period (typically up to 12 months) to monitor and improve site performance.

Once data is no longer required, it will be securely deleted or anonymised.